Wheelchair Agent


Airport Terminal Management (ATM) provides wheelchair services for travelers at the Los Angeles International Airport (LAX). These services are available to all patrons who have a departing or arriving flight at LAX and includes a staff member to assist wheelchair travelers to their destination within the airport.

Position Objective:

The Wheelchair Agent position is responsible for assisting customers navigate around the airport safely and promptly.

Primary Duties:

  • Safely transport passengers throughout the airport
  • Follow safety precautions at all times
  • Assist passengers at baggage claim as may be necessary
  • Be knowledgeable of the airport and navigating around
  • Interact with passengers in a positively interpersonal way
  • Assist passengers in any way necessary relative to professional passenger relations (i.e., providing directions, assisting with flight information, and any out-of-the-ordinary circumstances like delayed flights, etc…)
  • Be compliant with TSA standards and regulations


  • Must be proficient in English
  • Able to stay overtime to get the work done in timely prompt manner
  • Good customer service skill
  • Good telephone etiquette
  • Must be able to stand 4 to 6 hours daily
  • Ability to push a passenger up/down a 6º slope
  • Ability to lift a 350 lb passenger to and from a seat
  • Knowledge of TSA security screening procedures for persons who are non-ambulatory
  • Knowledge of Immigration and Customs procedures a plus
  • Must pass an extensive background check
  • Must be able to legally work in the U.S.A.

Airport Terminal Management (ATM), as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.