Passenger Service
Exceptional customer care from curb to gate
Our priority is always the passenger's safety and security. Our clients trust us to take excellent care of their passengers, from their departure to their arrival at the airport.
The trusted professionals at ATM are happy to provide these services that make traveling smooth and simple.
Our Services
Check-in counter management
Flight information desk service
Arrival/transit hall passenger services
Boarding gate management
Conduct travel document checking
Seat assignment
Data entry
Queue management
Excess baggage collection
Lost and found baggage management service
Load control, weight and balance, flight control, and unaccompanied minors services
High-Quality Customer Service
ATM places a strong emphasis on attentive customer service, and implements an innovative and efficient management system.
Each of our passenger service agents are committed to making passengers' travel as simple and hassle-free as possible. Our agents are equipped with the right knowledge to assist passengers in any way, and guide them through check-in, airport facilities, and gate to boarding processes.
Professional Customer Service Training
Provide informational customer service to trained to provide exceptional customer service while making passengers feel safe and secure with a professional attitude and genuine desire to help.
Attentive Service
Strong emphasis on customer service with innovative management systems
Professional Attitude
Exceptional customer service with genuine desire to help passengers
Hassle-Free Travel
Making travel simple from check-in to boarding with expert guidance
If you are interested in the ATM Passenger Service or have any questions, please contact us. We look forward to learning more about your airline and how ATM can assist in improving the quality of your passengers' experience.
Contact Us