Document Clerk

Overview:

Airport Terminal Management (ATM) provides customer service for travelers at the Los Angeles International Airport (LAX). These services are available to all customers of ATM and that have a arriving or departing flight at LAX.

Position Objective:

The Document Clerk position is responsible for assisting customers at the ATM customer helpdesk at the airport.

Primary Duties:

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to company Policies
• Answering Telephones
• Confirming Appointments
• Cash Handling
• Checking voicemail on a daily basis
• Maintain a clean and friendly presentation for customers
• All other duties as assigned
• Be compliant with TSA standards and regulations

Requirements:

• Must be fluent in English
• Must be able to type a minimum of 35 WPM
• Fluent in Microsoft Word, Excel and Outlook
• Must have a valid driver license issued by the state of California
• Good customer service skill
• Good telephone etiquette
• Knowledge in TSA, Customs and USDA regulations a plus
• Able to stay overtime to get the work done
• Must be able to legally work in the U.S.A.
• Must pass an extensive background check

Airport Terminal Management (ATM), as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.