Please know that both positions will be assigned on daily basis and as required by the need of the operation and/or manpower requirements
Dispatcher
Answering phone calls for wheelchair requests from airlines
Inputting Wheelchair Requests and Dispatching Ticket Counters, Arrivals and Boarding’s
Communicate Status of Wheelchair Requests to Airlines
Maintain Radio Communication with Supervisors, Assistant Supervisors and Drivers
Maintain Deviation of Employees, Assign Lunches and Breaks to agents
Create and Maintain Operation Plan and Boarding Log
Assist passengers at the arrivals and departure levels including (FIS)
Maintain, organize and count Run Slips
Keep track of equipment – Radios, Aisle Chairs, Slings
Communicate any issues to Supervisors
Keep Track of Connecting flight Passengers and Maintain Log
Assistant Supervisor
Enforce Safety and Company Guideline
Coordination of Arrival and Departure Wheelchair Requests
Coordination of FIS (Federal Inspection Service) area (i.e.… Post D, Meet & Greet)
Maintain Communication with Dispatch, Supervisors and Assistant Supervisors daily
Maintain constant communication with CBP, AVSG, and CSR’s
Complaint Resolution
Assist passengers at the arrivals and departure levels including (FIS)
Writing reports and attends staff meetings
Delegating subordinates
PLUS, any other duties as required by the operations
QUALIFICATIONS
Must be proficient in English
College Experience Preferred
Airport experience a big plus
Must have some supervisory experience
Able to stay overtime to get the work done in timely manner
Good customer service skill
Good telephone etiquette
Must be able to work at a fast-paced environment
Must be able to stand 6 to 8 hours daily
Ability to push a passenger up/down a 6º slope
Ability to lift a 350 lb. passenger to and from a seat, push a 350lb passenger, and maneuver 50 lbs.
Must have a valid CA Driver License
Must pass a background check and pre-employment physical and drug screen
Must be able to legally work in the U.S.A.
Airport Terminal Management (ATM), as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
