Airport Terminal Management (ATM) provides customer service for travelers at the Los Angeles International Airport (LAX). These services are available to all customers of ATM and that have a arriving or departing flight at LAX.
Position Objective:
The Document Clerk position is responsible for assisting customers at the ATM customer helpdesk at the airport.
Primary Duties:
Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
Respond to patient questions and or concerns according to company Policies
Answering Telephones
Confirming Appointments
Cash Handling
Checking voicemail on a daily basis
Maintain a clean and friendly presentation for customers
All other duties as assigned
Be compliant with TSA standards and regulations
Requirements:
Must be fluent in English
Must be able to type a minimum of 35 WPM
Fluent in Microsoft Word, Excel and Outlook
Must have a valid driver license issued by the state of California
Good customer service skill
Good telephone etiquette
Knowledge in TSA, Customs and USDA regulations a plus
Able to stay overtime to get the work done
Must be able to legally work in the U.S.A.
Must pass an extensive background check
Airport Terminal Management (ATM), as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
